Tanya Gems and Jewellery
Return and Refund Policy
At Tanya Gems and Jewellery, we take pride in our 925 Sterling Silver craftsmanship and quality checks. However, if you are not entirely satisfied with your purchase, we are here to help.
1
Eligibility for Returns & Exchanges
- You must notify us of a return or exchange request within 3 days of receiving your package.
- To be eligible, items must be unused, unworn, undamaged, and in their original packaging with all original tags, authenticity cards, and packaging intact.
- Non-returnable items include custom-made or personalized jewellery, made-to-order items, and items damaged due to improper handling or wear.
2
Return Process
- Contact customer support with your order details and an unboxing video or photo of the product.
- Once your return is authorized, you will receive instructions on how to send the package back to our Jaipur office.
- Unless the product was delivered damaged or defective, the customer is responsible for return shipping costs.
Phone
+91 7878718472
3
Refunds
Once your return is received and inspected, we will send an email or notification confirming receipt and the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method or issued as store credit within 7 to 10 business days.
Approved exchanges and replacements will be delivered within 7 to 10 working days.
